Shelly Dutton


internet of things, iot, 2019

The Internet Of Things: Get Ready For Big Changes Ahead In 2019

29-Nov-2018 | Shelly Dutton

Look through any technology publication or retail catalog, and I bet that you will find something described as “connected,” “smart,” or “intelligent” on every page. From smart digital supp

Digitalist Magazine’s Top Posts Of The Week [November 26, 2018]

26-Nov-2018 | Shelly Dutton

Digitalist Magazine, online edition, covers a variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experience, di

Digitalist Magazine’s Top Posts Of The Week [November 19, 2018]

19-Nov-2018 | Shelly Dutton

Digitalist Magazine, online edition, covers a variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experience, di

Digitalist Magazine’s Top Posts Of The Week [November 12, 2018]

12-Nov-2018 | Shelly Dutton

Digitalist Magazine, online edition, covers a variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experience, di

Digitalist Magazine’s Top Posts Of The Week [November 5, 2018]

5-Nov-2018 | Shelly Dutton

Digitalist Magazine, online edition, covers a variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experience, di

How Field Services Can Bring Real Growth To Your Customer Experience

5-Nov-2018 | Shelly Dutton

Businesses have spent almost a decade creating customer experiences (CX) that are more valuable than the features and pricing of the products they produce.  From customer service to product quality,

Flashpoint IoT: How To Overcome The Risk Of Having More Data And Opportunity

31-Oct-2018 | Shelly Dutton

Over the past several years, the Internet of Things (IoT) has integrated technologies and machines into everyday humanity in unobtrusive ways. Businesses are controlling the performance and energy con

digital business, digital transformation, model company, digital investments

How To Uncover The Mysterious Potential Of Digital Investments

30-Oct-2018 | Shelly Dutton

Part 1 of the "Uncovering the Potential of Digital Investments" series Maybe the “gotcha” was crisp marketing brochures or inspirational sales presentations. Or perhaps it was the beautiful das

Digitalist Magazine’s Top Picks [October 29, 2018]

29-Oct-2018 | Shelly Dutton

Digitalist Magazine, online edition, covers a wide variety of topics around the challenges businesses face in the digital economy. Whether you’re interested in the future of work, customer experienc

chatbots, customer experience, human

Chatbots Cannot Rewrite The Customer Experience Without People

24-Oct-2018 | Shelly Dutton

Calling the customer experience “an afterthought” is an oversimplification of what’s happening in most companies. It’s actually a complex imbalance between the preference to acquire a customer