Sam Varghese

Sam Varghese

About Sam Varghese

Sam Varghese is a CRM professional with 12 years of SAP experience in working with "Big 4" consulting companies and industries. He has a total of 19 years’ experience across various industries in business and IT. He is currently engaged with cloud CRM projects and digital initiatives with various customers across the United States. Sam is a thought leader, technology speaker, online author, and digital strategist. He can be reached via email at and online at his blog Digital.

CRM, voice technology, customer engagement, customer experience, digital, technology, digital transformation

Voice: The Future Of Customer Engagement

13-Sep-2017 | Sam Varghese

Digital voice technology – think virtual assistants like Amazon Alexa, Microsoft Cortana, Google Assistant, and so on – is changing the role of customer engagement in the enterprise, altering th


The Future Of CRM: Customer Engagement And All Things Digital

24-Aug-2017 | Sam Varghese

Most leading research firms and pundits agree that digital will first impact businesses in the places they interact with customers – across sales, service, and marketing, whether online or in the st

Digital Transformation: What You Should – And Should Not – Do

2-Aug-2017 | Sam Varghese

Digital is a buzzword that’s heard everywhere these days, especially in the corporate world, social media, and tech conferences. Whether it’s coming from retailers bracing for an e-commerce onslau