Rita Marini

customer experience, customer engagement, GDPR, privacy, trust

Winning In The Age Of Customer Experience

28-Mar-2018 | Rita Marini

[no_syndicate_info][/no_syndicate_info] If you own or manage a brand or organization today, you are in the business of customer experience. Gone are the days where you could survive solely on the p

Keeping The Customer Romance Alive Protects Your Business From Extinction

3-Aug-2017 | Rita Marini

A study from the John M. Olin School of Business at Washington University estimates that 40% of today’s Fortune 500 companies on the S&P 500 will no longer exist in 10 years. The study was publi

When Shopping Is Not Enough: Retailers Must Embrace Omnichannel

5-Jan-2017 | Rita Marini

Christmas has always been the most special time of the year for me. What’s not to love? A friend told me once, “It’s that time when everyone is a little nicer to each other.” I can’t disagre