Phillip Vaughan


Phillip Vaughan

About Phillip Vaughan

Phillip is Senior Director of SAP Leonardo Centre of Excellence for Asia Pacific Japan. He has a broad technology and business consulting background over more than 30 years. Phillip has worked in industry with significant B2C operations, and his interest is in artificial intelligence and machine learning solutions. He has a masters-level tertiary qualifications in Management and Science from the University of Sydney and Australian Graduate School of Management. Phillip is an Australian national residing in Singapore.

customer service, bot, call center, customer relations

Messaging And Bots: Replacing Call Center Services

17-Dec-2018 | Phillip Vaughan

Traditionally, service centers have primarily operated using telephones, and voice communication remains vital for businesses. In the United States, the phone is still the customer service channel cu