16-Mar-2020 | Patrick Fitzgerald
The energy utilities sector has immense responsibility to provide a safe and secure infrastructure for the world’s well-being. Looking forward, the stakes get even higher. With the global mandate
16-Mar-2020 | Patrick Fitzgerald
Retailing today is shifting from product-centric to customer-centric models where the customer experience is everything. In this world of experiential retail, leading companies know how to blend produ
12-Mar-2020 | Patrick Fitzgerald
Will the largest services firms of the future have no employees? For years, the industry was built on the “leveraged talent” model: teams of highly educated people would grapple with a problem for
12-Mar-2020 | Patrick Fitzgerald
Public sector organizations are experiencing tremendous change. While the core mission to protect the community, provide services, and help the economy prosper remains firmly in place, rising constitu
11-Mar-2020 | Patrick Fitzgerald
There is no question that society is moving toward renewables and low-carbon alternatives. At the same time, the global population is expected to exceed 8 billion people by 2025, the standard of livin
11-Mar-2020 | Patrick Fitzgerald
Radical change in the insurance industry is occurring at a rapid pace. Disruption in technologies, in business models, in standards, and in the makeup of insurance companies themselves demands constan
10-Mar-2020 | Patrick Fitzgerald
Across industries, organizations are confronted with dramatically changing business realities in which a hyperconnected economy and emerging technologies are empowering customers with information and
10-Mar-2020 | Patrick Fitzgerald
In the high-tech industry, it is by now abundantly clear that winning companies are those that are able to create new and compelling experiences for their customers that deliver better outcomes. Ke
9-Mar-2020 | Patrick Fitzgerald
Today’s consumers no longer simply want to buy products. They want to be inspired and educated by brands that share their values. They expect a convenient experience that makes their lives easier an
9-Mar-2020 | Patrick Fitzgerald
The rise of smart digital platforms has transformed consumer expectations. Whether it’s planning a vacation, shopping, booking a flight, or even comparing mortgage rates, consumers now expect an eas
