Mark de Bruijn


Mark de Bruijn

About Mark de Bruijn

Mark is an energetic and positive marketer with a focus on creativity, teamwork, digital, data and technology. Responsible for SAP Hybris in the EMEA region (Europe, the Middle East and Africa). He is passionate about SAP Hybris solutions for marketing, sales, service, commerce and billing.

The Human Element: Employees Offer The Best Boost For Brands

1-Jun-2018 | Mark de Bruijn

[no_syndicate_info][/no_syndicate_info] Developments such as chatbots, self-servicing, and machine learning mean that today a great deal of customer contact takes place without any human interventi

The Growing Importance Of Chatbots In The Customer Journey

13-Mar-2018 | Mark de Bruijn

[no_syndicate_info][/no_syndicate_info] “Hi, I’m Clippy, can I help you with anything?” Many users of older Microsoft Office software will remember Clippy, the animated paperclip that ofte

customer satisfaction, customer experience, marketing

I Want It All, I Want It Now

24-Jan-2018 | Mark de Bruijn

[no_syndicate_info][/no_syndicate_info] "I want it all, and I want it now.” A sentence, once iconically sung by Queen, now seems to be highly relevant for marketers when drawing up customer pr