Kris Hayes

Kris Hayes

About Kris Hayes

Kris Hayes is currently the Vice President and Head of Sales in the Americas for SAP Digital Interconnect at SAP. His unique experience in the operator and enterprise space gives him a holistic view into how organizations can utilize digital transformation products and strategies to run faster.

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What Is Channel Fragmentation And How Does It Impact CX?

8-Oct-2019 | Kris Hayes

We’re now undeniably living in the age of customer experience, with CX projected to overtake product and cost as the key brand differentiator by 2020. Meanwhile, customers are willing to spend a pri