Kirsi Tarvainen


About Kirsi Tarvainen

Believing strongly that we all deserve good customer service, Kirsi has been working in customer service field for more than fifteen years. In her current role in SAP Hybris she works for SAP Hybris Service Solutions, helping companies worldwide improve their customer experience.

machine learning, customer service, chat bot, customer experience

Meet Machine Learning, Your New Favorite Colleague

21-Mar-2018 | Kirsi Tarvainen

[no_syndicate_info][/no_syndicate_info] What if you had a colleague who would take care of all the dull, routine tasks without complaining? A colleague who lets you do interesting and challenging tas

The Future Of Customer Service = The Best Of Man And Machine

26-Jan-2018 | Kirsi Tarvainen

[no_syndicate_info][/no_syndicate_info] Artificial intelligence, machine learning, chatbots, Internet of Things…customer service is experiencing a revolution. The balancing act between customer s