Kathleen O'Brien

Kathleen O'Brien

About Kathleen O'Brien

Kathleen O’Brien is focused on business development in the the global public sector industry at SAP Hybris.

Engagement Isn’t Just For Brands: Citizens Want A Connected Public Sector

11-May-2018 | Kathleen O'Brien

[no_syndicate_info][/no_syndicate_info] [no_syndicate_info][/no_syndicate_info] With such an incredible focus in cities across the world to be "smart" or "responsive" for the future, and especially

citizen engagement, social cohesiveness, smart city

Imagining Life In A Future City

26-Feb-2018 | Kathleen O'Brien

[no_syndicate_info][/no_syndicate_info] When imagining life in a future city, several elements are not in dispute: The rapid pace of urbanization will place pressure on city resources, while the ab

From Smart City To Future City: The 21st-Century Urbanization Challenge

26-Jan-2018 | Kathleen O'Brien

[no_syndicate_info][/no_syndicate_info] [no_syndicate_info][/no_syndicate_info] Every community and municipal government around the world faces a growing set of challenges as they transform in the

Transform Citizen Engagement For A Digital Age

15-Jun-2017 | Kathleen O'Brien

The challenge facing many government organizations is translating policy and legislative changes into citizen services and representation, all while dealing with outdated legacy systems and the need f

Customer Engagement For The Public Sector: Keep It Simple

14-Jun-2017 | Kathleen O'Brien

Citizen engagement in the public sector is increasingly driven by consumer demand for virtual access to services. Citizens expect assistance with permits, grievances, building plans and the like, wher

Three Ways Governments Can Engage Better With Citizens

10-Oct-2016 | Kathleen O'Brien

I spend a lot of time following how the digital transformation wave is affecting the public sector as it’s my job. I’m also an average citizen. Every person is a citizen of somewhere, yet somehow