20-May-2020 | Joerg Koesters
Part of the “Navigating Disruption Today, Planning for Tomorrow” series Disaster and crisis bring out the best in all of us. Whether we use our talents to help people, applaud the efforts of mu
31-Jul-2019 | Joerg Koesters
Last year, a Gartner study uncovered something shocking. Among six industries facing major disruptions, retail is the most vulnerable. Only 3% of companies surveyed “are harvesting results from deli
19-Apr-2018 | Joerg Koesters
Today’s shoppers want personalized service. They expect an omnichannel experience where they can connect directly to retailers across social media, in-store, and through websites. They want to be ab
23-Mar-2018 | Joerg Koesters
It’s 6 pm, and you’re driving home from work, using a navigation app to make your way through rush-hour traffic. As you pass one of your favorite fast-food restaurants, a 2-for-1 deal pops up on y
21-Mar-2018 | Joerg Koesters
Digitization is changing our world and our customer's experience expectations. It's expected that by 2020, IoT devices will increase from 6.4 billion to more than 50 billion. This pervasiveness of te
19-Mar-2018 | Joerg Koesters
It's clear: The retail industry is changing at a rapid pace. It has never been so important for retailers to grab hold of their customers and create new sales points, drive better engagement, and buil
12-Mar-2018 | Joerg Koesters
For over a year, retailers have been in the spotlight of an endless stream of bad news: Brick-and-mortar retailers are on life support! Tech giants are swallowing up traditional industry players! The
28-Feb-2018 | Joerg Koesters
Goods turn over rapidly in many retail businesses, but especially in supermarkets and discount stores. So it is no surprise that most of the companies exploring smart-shelf technology since 2003 have
22-Feb-2018 | Joerg Koesters
Nothing is more exciting for a retailer than to have an influx of customers waiting for you to open your doors. They hurry inside and disperse down the aisles while you and your employees try to help
16-Feb-2018 | Joerg Koesters
Companies winning in retail are those that listen well to customers and provide "first-class service." Good listening and excellent service are old-fashioned ideas that never go out of style, like the
