Jack Dyson

Jack Dyson

About Jack Dyson

Jack Dyson is head of Digital Content Strategy for SAP Hybris.

Five Ways AI And Machine Learning Can Improve CX

13-Apr-2018 | Jack Dyson

[no_syndicate_info][/no_syndicate_info] By 2020, 85% of a client’s relationship with a business will be managed without interacting with a human, according to Gartner research. That doesn’t mea

Digital Assistants: Retail’s Death Or Savior?

30-Mar-2018 | Jack Dyson

[no_syndicate_info][/no_syndicate_info] Communicating with a brand via a digital or voice assistant might currently be the preserve of Amazon and Google, but conversational commerce has the potenti

Innovator At Work: Pierre Darnton, Head Of Global Sales, Polaroid Originals

2-Mar-2018 | Jack Dyson

[no_syndicate_info][/no_syndicate_info] #InnovatorAtWork is a new series of interviews focusing on the people who are at the cutting-edge of customer engagement and commerce. What inspires them? A

Disruption! AI! GDPR! In All The Excitement, One Thing Brands Can’t Afford To Forget

31-Jan-2018 | Jack Dyson

[no_syndicate_info][/no_syndicate_info] Disruption. AI. GDPR. Digital transformation. In all the excitement, there’s the one big thing that brands can’t afford to forget: Authentici