Jack Dyson

Jack Dyson

About Jack Dyson

Jack Dyson is head of Digital Content Strategy for SAP Hybris.

customer experience, customer service, CX, AI, artificial intelligence, chatbot

Five Ways AI And Machine Learning Can Improve CX

13-Apr-2018 | Jack Dyson

[no_syndicate_info][/no_syndicate_info] By 2020, 85% of a client’s relationship with a business will be managed without interacting with a human, according to Gartner research. That doesn’t mea

Digital Assistants: Retail’s Death Or Savior?

30-Mar-2018 | Jack Dyson

[no_syndicate_info][/no_syndicate_info] Communicating with a brand via a digital or voice assistant might currently be the preserve of Amazon and Google, but conversational commerce has the potenti

Innovator At Work: Pierre Darnton, Head Of Global Sales, Polaroid Originals

2-Mar-2018 | Jack Dyson

[no_syndicate_info][/no_syndicate_info] #InnovatorAtWork is a new series of interviews focusing on the people who are at the cutting-edge of customer engagement and commerce. What inspires them? A

Disruption! AI! GDPR! In All The Excitement, One Thing Brands Can’t Afford To Forget

31-Jan-2018 | Jack Dyson

[no_syndicate_info][/no_syndicate_info] Disruption. AI. GDPR. Digital transformation. In all the excitement, there’s the one big thing that brands can’t afford to forget: Authentici