Imran Khan


Imran Khan

About Imran Khan

Imran Khan has been driving adoption of innovative technologies by SAP ecosystem of customers, partners, developers and ISVs for 19 years. He is a firm believer of using technology to transform people, organizations and governments. He writes about Digital Transformation, Leadership & Technologies and their impact on our lives.

experience, relationship, customer, experience economy, Amazon, Innovation, customer experience, experience matters

Experience Matters: Make It Relational (Part 1)

10-Apr-2019 | Imran Khan

"We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better." These are the words

entrepreneurship, innovation, startups, education

Five Lessons From An 11-Year Old At A Startup Weekend

17-Jan-2019 | Imran Khan

Over a recent weekend, my 11-year-old daughter participated in a startup meetup and accelerator for school kids. She went in with a rough idea of what she wanted to do. After 15 hours of grueling but

artificial Intelligence, Bias, Autonomous Cars, culture, social

Caution: Your Culture May Eat Your AI Strategy

15-Jan-2019 | Imran Khan

Sometime in the near future, a customer will call the help desk for Uber's self-driving car service and say: "I've been waiting for my ride for the last 15 minutes. It is supposed to be on time. I sch

Artificial Intelligence, Bias, Autonomous Cars, Trolley problem

Biased Artificial Intelligence: Can You Fight It?

9-Jan-2019 | Imran Khan

Apparently, I’m worthless. I was in the street at the same time as a baby, an old man, and a stray dog, and an autonomous car avoided all of them and swerved into me! That’s a futurist joke from