Drew Bates

Drew Bates

About Drew Bates

Drew Bates is responsible for SMB innovation. He writes from SAP Labs in Shanghai China on the topic of lessons learned whilst being on the forefront of modern technology.

midsize business, SMB, intelligent operations, intelligent enterprise, digital transformation

The Future Of Midsize Companies Belongs To Intelligent Operations

5-Nov-2018 | Drew Bates

Many midsize companies are focused on growth, but this is not what defines them. Some businesses operate as agents of change to improve people’s lives in their communities, regions, and countries

chatbot, natural language processing, NLP, AI, customer service

Making Business With A Chatbot

17-Oct-2017 | Drew Bates

Chatbots are not a new concept. They’re not even from this century. Alan Turing’s 1950 paper "Computing Machinery and Intelligence" laid the foundations of computer conversation via the Turing Tes