Dirk Fuhrmann


Dirk Fuhrmann

About Dirk Fuhrmann

Dirk Fuhrmann is service delivery manager for intelligence's Managed Services, as well as an ITSM and ITOM consultant. For more than 10 years, Dirk has been at home in the IT industry. With his enthusiasm for ITSM topics and focus on the customer, he is a reliable contact person for newly emerging trends as well as established standards within the company.

Team meets to discuss how to make service management more agile

How To Bring Agility Into Your Service Management – And Why (Part 2)

22-Aug-2019 | Dirk Fuhrmann

Part 2 of a 2-part series about bringing agile methodology to IT service management. Read Part 1. In Part 1 of this series, we looked at the principles and advantages of agile methodology. What abo

Successful team. Group of young business people working and communicating together in creative office; Shutterstock ID 583591807

How To Bring Agility Into Your Service Management – And Why (Part 1)

15-Aug-2019 | Dirk Fuhrmann

Part 1 of a 2-part series about bringing agile methodology to IT service management. Read Part 2. In a previous article, I explored the bimodal working method; here I will dive a little deeper into

IT service management, ITSM, bimodal IT

Bimodal, Trimodal, Multimodal: What Role Does IT Service Management Fulfill?

8-Apr-2019 | Dirk Fuhrmann

Bimodal IT – also known as “two-speed IT” – has been a much-discussed topic for some time now. In an age of digitalization, ever-faster innovation cycles, and increasingly complex IT landscape