Dawn Gruszewski

Dawn Gruszewski

About Dawn Gruszewski

Dawn works within the Support Delivery organization and has over 15 years of experience as delivery manager for large, customer-facing web and mobile applications. In the last 5 years at SAP, she has overseen development for both major UI/UX initiatives and core functionality enhancements for the expense components of public sector offerings.

The Built-In Support Effect: Setting The Cornerstone Of The Digital User Experience

11-Jun-2019 | Dawn Gruszewski

Part 3 of the 3-part series “The Built-In Support Effect” Businesses that use the latest technology demand intuitive and seamlessly integrated access to support. Some people prefer to interact

The Built-In Support Effect For An Integrated, Intelligent User Experience

27-Feb-2019 | Dawn Gruszewski

Part 2 of the 3-part series “Built-In Support Effect” Not all support-desk tickets are created equal – but the way they are resolved impacts the user experience all the same. Whether it’s a

The Built-In Support Effect: Redefining Care For The User Experience

7-Jan-2019 | Dawn Gruszewski

Part 1 of the 3-part series “Built-In Support Effect” Digital strategies are rarely defined by a single technology anymore. They are really adaptations of a diverse range of capabilities and i