Dawn Gruszewski


Dawn Gruszewski

About Dawn Gruszewski

Dawn works within the Support Delivery organization and has over 15 years of experience as delivery manager for large, customer-facing web and mobile applications. In the last 5 years at SAP, she has overseen development for both major UI/UX initiatives and core functionality enhancements for the expense components of public sector offerings.

developers discuss user experience of new program

The Built-In Support Effect: Setting The Cornerstone Of The Digital User Experience

11-Jun-2019 | Dawn Gruszewski

Part 3 of the 3-part series “The Built-In Support Effect” Businesses that use the latest technology demand intuitive and seamlessly integrated access to support. Some people prefer to interact

user experience, UX, support, customer engagement, customer support

The Built-In Support Effect For An Integrated, Intelligent User Experience

27-Feb-2019 | Dawn Gruszewski

Part 2 of the 3-part series “Built-In Support Effect” Not all support-desk tickets are created equal – but the way they are resolved impacts the user experience all the same. Whether it’s a

user experience, UX, support, customer engagement, customer support

The Built-In Support Effect: Redefining Care For The User Experience

7-Jan-2019 | Dawn Gruszewski

Part 1 of the 3-part series “Built-In Support Effect” Digital strategies are rarely defined by a single technology anymore. They are really adaptations of a diverse range of capabilities and i