Dawn Gruszewski

Dawn Gruszewski

About Dawn Gruszewski

Dawn works within the Support Delivery organization and has over 15 years of experience as delivery manager for large, customer-facing web and mobile applications. In the last 5 years at SAP, she has overseen development for both major UI/UX initiatives and core functionality enhancements for the expense components of public sector offerings.

user experience, UX, support, customer engagement, customer support

The Built-In Support Effect: Redefining Care For The User Experience

7-Jan-2019 | Dawn Gruszewski

Part 1 of the 3-part series “Built-In Support Effect” Digital strategies are rarely defined by a single technology anymore. They are really adaptations of a diverse range of capabilities and i