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Omnichannel Vs. Multichannel: What’s The Difference And Who Is Doing It?

21-Sep-2017 | Branwell Moffat | workplace culture

The key difference between multichannel and omnichannel: In omnichannel, whatever journey the customer chooses, the experience is consistent and unified.

change management, innovation

Change Management Needs An Update To Bring Meaningful Change

18-Sep-2017 | Paul Kurchina | workplace culture

Companies should pursue five "change management superpowers" to establish the growth mindset needed to become a better competitor.

New Uber Leadership SVP Talks Trust, Diversity, And Building High-Performing Teams

15-Sep-2017 | Brian Wasson | workplace culture

Frances Frei, SVP of Leadership and Strategy at Uber, identified a “trust triangle” based on three character traits leaders need to gain trust.

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