user experience


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chatbot, natural language processing, NLP, AI, customer service

Making Business With A Chatbot

17-Oct-2017 | Drew Bates | user experience

Keep these 8 things in mind to build a conversational business UI that draws users closer to your business, rather than frustrating them.

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Digitalist Flash Briefing: Why The Most Valuable Technologies Are (Almost) Human

12-Oct-2017 | Bonnie D. Graham | user experience

“Whiz-bang” technologies are helping companies digitally transform by making business operations more human. Sounds counterintuitive? Here's why not.

customer experience, customer centricity, empathy

The Empathy-Driven Business

29-Sep-2017 | Alexander Vonnemann | user experience

In our rapidly transforming, technology-oriented world, empathy remains a core attribute to transform functionality into meaningful experiences.

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