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customer engagement, customer service, castle

Game Of Thrones Reveals Five Ways To Build And Protect Your Brand

15-Sep-2017 | Lisa James | service

Five branding and customer engagement lessons from Game of Thrones.

CRM, voice technology, customer engagement, customer experience, digital, technology, digital transformation

Voice: The Future Of Customer Engagement

13-Sep-2017 | Sam Varghese | service

Digital voice technology is speeding customer service and delivering superior experiences for customers and employees.

omnichannel, retail

Create Customer-Driven Supply Networks To Enable Innovative Propositions

13-Sep-2017 | Chong Mock Seng | service

As omnichannel retail becomes the customer expectation, retailers must be able to maintain the balance between service levels and inventory supply.

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