Top Stories

machine learning, customer service, chat bot, customer experience

Meet Machine Learning, Your New Favorite Colleague

21-Mar-2018 | Kirsi Tarvainen | service

Machine learning will dramatically change customer service, both for customers and for customer service personnel.

customer experience, retail, omnichannel

What’s Love Got To Do With It? Why Consumers Love Or Leave Brands

14-Feb-2018 | Erica Vialardi | service

A stunning US$62 billion in retail revenue is lost due to poor customer service, but 80% of brands think they're doing a great job.

The Best Examples Of Artificial Intelligence In E-Commerce

2-Feb-2018 | Jenn Vande Zande | service

The machines are here. AI is boosting e-commerce in countless ways. Here are some of the best examples.

Latest Stories

Three Hidden Trends Shaping Customer Service And Field Service
Learn More

Customer Retention Secrets For Startups
Learn More

How Artificial Intelligence And Machine Learning Will Transform The Wholesale Industry
Learn More

Your Customers Are Talking. Are You Listening?
Learn More

Grow Now: Cloud Billing Solutions Mean Real-Time Revenue Opportunity
Learn More

Assessing Students' Mood With A Smart Real-Time Barometer
Learn More

Boost E-Commerce Revenue With Intelligent Customer Service
Learn More

Automate Customer Service In Three Steps With AI And Machine Learning
Learn More

Load more stories
← Older posts