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Retailers Need To Hit The Reset Button

13-Jan-2016 | Timothy Hood | sales and marketing

The retail landscape is fundamentally changing. Here's how retailers can use Big Data to deal with the shifting focus on the customer experience.

Customer Experience Starts With Your Employees

12-Jan-2016 | Tom Pick | sales and marketing

A great customer experience is what will make brands stand out. Want to be one of the winners? Start by providing a great employee experience.

Is 2016 The Year Businesses Overhaul The Customer Experience – Again?

12-Jan-2016 | Shelly Dutton | sales and marketing

Customer experience: IDC predicts that these three trends will change the customer journey and their perceptions of the brands they consider and choose.

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