Top Stories

  • Managing Returns: 3 Tips To Boost The Bottom Line
    Managing Returns: 3 Tips To Boost The Bottom Line by Kai Goerlich
    Published on June 16, 2015
    Managing returns: How improving the inventory process can optimize use of resources and improve competitiveness of retailers, wholesalers, and CP companies.
  • McDonald’s Simplifies: A Lesson In Customer Satisfaction
    McDonald’s Simplifies: A Lesson In Customer Satisfaction by Danielle Beurteaux
    Published on April 17, 2015
    Customers spoke, and McDonald's listened: Some restaurants will start serving all-day breakfast. Could your business learn from this example?

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473 posts

e-commerce customer service

Around The Cart – Got Service? [INFOGRAPHIC]

Customer needs are fairly basic – and not necessarily easy to execute. Make sure your team can execute on this checklist to grow your customer base.
Creating The Customer Experience

Creating The Customer Experience

While it’s important for retailers to offer a compelling customer experience, impactful investments are made in areas that aren't visible to shoppers.
shoppers in a retail store

3 Ways #IOT Is Changing The Retail Experience Forever

Consumers are not the only ones who are the sole benefactors of the Internet of Things. It's also giving retailers opportunity for unprecedented growth.