future of retail

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customer engagement, retail, analytics, big data

Customer Engagement In Retail – Not Merely About Customer Experience

1-Feb-2018 | Chong Mock Seng | future of retail

Customer engagement is not merely providing retail customers with a satisfactory experience during their sales journey. It's about inspiring customers and encouraging them to partake in the experiences you create, when they want to engage.

omnichannel, retail

Create Customer-Driven Supply Networks To Enable Innovative Propositions

13-Sep-2017 | Chong Mock Seng | future of retail

As omnichannel retail becomes the customer expectation, retailers must be able to maintain the balance between service levels and inventory supply.

Brick-And-Mortar Closings: Mobile Marketing’s Opportunity To Fuel Retail’s Future

16-May-2017 | Julie Bernard | future of retail

As consumer habits shift, here's how mobile technology is driving transformation for both in-store and online retail.

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