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Provo, Utah, USA --- Jogger with a right below knee prosthetic running leg --- Image by © Mike Kemp/Rubberball/Corbis

Innovate Or Die! How To Keep Your Business One Step Ahead

19-Nov-2015 | Paul Clark | future of customer experience

How should your business gear itself up for product, service, and business model innovation? Here are 3 areas to focus on.

Why Everyone Is Thirsty For Your Data

3-Sep-2015 | Daniel Newman | future of customer experience

As we consumers share more and more of our personal data – sometimes without being aware that we're sharing it – what price will we all pay?

The Personalization Of Loyalty Programs In The Travel Industry

11-Mar-2015 | Raghu Ramanathan | future of customer experience

The loyalty program of the future becomes a personalization program. It doesn’t exist to sell more products – it succeeds in serving customers better.

Latest Stories

Innovate Or Die! How To Keep Your Business One Step Ahead
Learn More

Why Everyone Is Thirsty For Your Data
Learn More

The Personalization Of Loyalty Programs In The Travel Industry
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I Think Big, Therefore I Am
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Customer Engagement: What Not To Do
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Banking On Demand: The Customer-Focused Bank
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The Power Shift From Segments To The Individual Consumer
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Receptive And Responsive: The Key Steps To A Fully Engaged Customer Experience
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