future of customer experience

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Digital Connectivity: Reimagining Retail Business Models With Retail-As-A-Service

26-Apr-2016 | Tom Redd | future of customer experience

Retailers are using digital connectivity to move away from a product-oriented world and toward an outcome-oriented one, based more on experiences than products.

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Innovate Or Die! How To Keep Your Business One Step Ahead

19-Nov-2015 | Paul Clark | future of customer experience

How should your business gear itself up for product, service, and business model innovation? Here are 3 areas to focus on.

Why Everyone Is Thirsty For Your Data

3-Sep-2015 | Daniel Newman | future of customer experience

As we consumers share more and more of our personal data – sometimes without being aware that we're sharing it – what price will we all pay?

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