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Physical Stores Still Relevant Despite Rise in E-Commerce

10-May-2017 | Chong Mock Seng | future of customer experience

Innovative technologies are already giving us a view of what retail stores must do to survive the e-commerce era.

customer experience at Starbucks

Software Essentials For Superior Customer Experience

6-Oct-2016 | Jennifer Schulze | future of customer experience

Successful businesses must provide a superior customer experience that creates customer loyalty and retention. Here are some tools to help you do that.

Digital Connectivity: Reimagining Retail Business Models With Retail-As-A-Service

26-Apr-2016 | Tom Redd | future of customer experience

Retailers are using digital connectivity to move away from a product-oriented world and toward an outcome-oriented one, based more on experiences than products.

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