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omnichannel

It's A Small World After All: Disney Revamps Online And In-Store Retail To Boost CX

20-Oct-2017 | Amy Hatch | #FoCEC

Its no longer enough to offer unique experiences only in person. No amount of magic can transform a bottom line that doesn’t recognize the power of digital.

omnichannel, customer experience, CX, airlines

Arriving At A New Destination: Airline Industry Needs To Focus On CX

17-Oct-2017 | Jenn Vande Zande | #FoCEC

The customer experience makes all the difference in the world, because at the end of the day, we are all consumers.

Retail Banking: Lions And Bankers And Fintechs, Oh My!

13-Oct-2017 | James Eardley | #FoCEC

Fintechs are unencumbered by legacy, regulations, and sometimes even the need to make money. Retail bankers must focus on customer relationships to compete.

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