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It's A Small World After All: Disney Revamps Online And In-Store Retail To Boost CX

20-Oct-2017 | Amy Hatch | e-commerce

Its no longer enough to offer unique experiences only in person. No amount of magic can transform a bottom line that doesn’t recognize the power of digital.

Artificial Intelligence And Machine Learning Don’t Have To Be Creepy

19-Oct-2017 | Tim Clark | e-commerce

AI and machine learning don’t have to be creepy. What businesses do with their data, and how mutual value and trust are created with customers, are what matter.

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Digitalist Flash Briefing: Changing The B2B Customer Experience With Social Selling

3-Oct-2017 | Bonnie D. Graham | e-commerce

Today’s digital buyer expects to be a dynamic part of the sales process, not just a passive receiver of information.

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