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Digitalist Flash Briefing: Social Selling Insider Secrets: What’s In Your Toolbox? (Part 2)

30-May-2018 | Bonnie D. Graham | Digital Customer Experience

Is social selling a trend or fad? Here's some hard proof that this strategy gives the modern business-to-business sales force a tangible advantage over social laggards.

Digital Experience: The Key To User Delight

19-Apr-2018 | Jason Bloomberg | Digital Customer Experience

Companies’ digital teams should leverage devices, systems, and tools across both systems of record and systems of engagement to deliver the quality of experience that everyone expects.

Bank Customers Want What Technology Can Give Them

17-Apr-2018 | Karen McDermott | Digital Customer Experience

Banks will continue using new and innovative technology to stay relevant and meet the needs of their expanding Gen Z and millennial customer base. They need to use data to predict and anticipate customer needs to address dissatisfaction and attrition before it’s too late. 

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