digital customer experience

Top Stories

Artificial Intelligence And Machine Learning Don’t Have To Be Creepy

19-Oct-2017 | Tim Clark | digital customer experience

AI and machine learning don’t have to be creepy. What businesses do with their data, and how mutual value and trust are created with customers, are what matter.

AI, machine learning, chatbot, robot, customer service, banking, India

How AI And Bots Are Shaping The Banking Experience

16-Oct-2017 | Ankita Sahni | digital customer experience

India’s most valuable bank is leveraging AI to offer conversational interfaces, such as humanoids and chatbots, to transform customer experiences.

automotive, services, car ownership

Automotive Steered A New Way: The Rise Of Subscription Services

12-Oct-2017 | Branwell Moffat | digital customer experience

A big shift in the attitude to car ownership is rounding the turn. If you can hail a car to take you anywhere at will, why do you need to own one?

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