customer service technology

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Chatbots Find Their Footing In The Enterprise

9-Aug-2017 | Daniel Newman | customer service technology

Chatbots hold tremendous potential for many different aspects of the enterprise. Here are just a few examples.

The Role Of AI In The Future Of Marketing

28-Jun-2017 | Michael Brenner | customer service technology

AI can provide personalization across the customer journey and predictive modeling to achieve better outcomes at every customer interaction.

customer experience at Starbucks

Software Essentials For Superior Customer Experience

6-Oct-2016 | Jennifer Schulze | customer service technology

Successful businesses must provide a superior customer experience that creates customer loyalty and retention. Here are some tools to help you do that.

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