Customer Service


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Brands: Are You Growing Your Love Bank With Customers?

24-May-2018 | Bernard Chung | Customer Service

Brands can create strong, long-lasting customer relationships built on a foundation of trust by utilizing the love bank concept.

Yes, It’s Possible: Happier Customers And A Lower Cost-To-Serve

22-May-2018 | Greg Peterson | Customer Service

A new wave of real-time data technology can delight your customers and keep cost-to-serve at a minimum. Here's how.

A Three-Step Model To Digital Transformation: An IoT And Field Service Story

16-May-2018 | Lisa James | Customer Service

As demands for energy increase and natural resources deplete, digitization creates opportunities. Here's how one hydraulics company leveraged digital technology to boost efficiency and improve customer satisfaction.

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