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customer engagement, customer service, castle

Game Of Thrones Reveals Five Ways To Build And Protect Your Brand

15-Sep-2017 | Lisa James | customer service

Five branding and customer engagement lessons from Game of Thrones.

What Will The Customer Experience Look Like In 2020?

14-Sep-2017 | Mark de Bruijn | customer service

As traditional retailers struggle in today's age of digital transformation, the need for an optimal customer experience is clearer than ever.

CRM, voice technology, customer engagement, customer experience, digital, technology, digital transformation

Voice: The Future Of Customer Engagement

13-Sep-2017 | Sam Varghese | customer service

Digital voice technology is speeding customer service and delivering superior experiences for customers and employees.

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