customer service


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Aligning Digital Design And Psychology For A Better Customer Experience

17-Nov-2017 | Melissa Burns | customer service

Having a firm grasp of how people work—aka psychology—is essential to getting website or app design right. Here's what to keep in mind.

Incentives, rebates, marketing

Incentives And Rebates Still Have A Role In Digital Transformation

17-Nov-2017 | Pamela Dunn | customer service

Incentive and rebate programs are not going away, but how they're implemented is changing.

Five Ways To Boost CX And Provide Superior Customer Service

10-Nov-2017 | Jenn Vande Zande | customer service

Here are five top resources to help you create a winning customer experience strategy for your organization.

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