customer service

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machine learning, customer service, chat bot, customer experience

Meet Machine Learning, Your New Favorite Colleague

21-Mar-2018 | Kirsi Tarvainen | customer service

Machine learning will dramatically change customer service, both for customers and for customer service personnel.

customer experience, retail, omnichannel

What’s Love Got To Do With It? Why Consumers Love Or Leave Brands

14-Feb-2018 | Erica Vialardi | customer service

A stunning US$62 billion in retail revenue is lost due to poor customer service, but 80% of brands think they're doing a great job.

The Best Examples Of Artificial Intelligence In E-Commerce

2-Feb-2018 | Jenn Vande Zande | customer service

The machines are here. AI is boosting e-commerce in countless ways. Here are some of the best examples.

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