customer relationships


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Your Customers Are Talking. Are You Listening?

5-Jan-2018 | Russell McLean | customer relationships

In a digital-first world, consumer products companies must have more than great products – consumers want an overall brand experience.

conversational AI, artificial intelligence, AI

Innovate Your Business Model With Conversational AI: Part 1

3-Jan-2018 | Ivo van Barneveld | customer relationships

As the GUI reaches its limits, conversational AI (in the model of Siri, Alexa, and Google Assistant) will be the next paradigm in human-computer interaction.

Empathy Economy Promises More Meaning For Customers

18-Dec-2017 | Pedro Pereira | customer relationships

Empathy Economy: As technologists, we need to adopt an empathy mindset towards customers and guide design thinking across an organization.

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