Your Customers Are Talking. Are You Listening?
5-Jan-2018 | Russell McLean | customer relationships
In a digital-first world, consumer products companies must have more than great products – consumers want an overall brand experience.
3-Jan-2018 | Ivo van Barneveld | customer relationships
As the GUI reaches its limits, conversational AI (in the model of Siri, Alexa, and Google Assistant) will be the next paradigm in human-computer interaction.
18-Dec-2017 | Pedro Pereira | customer relationships
Empathy Economy: As technologists, we need to adopt an empathy mindset towards customers and guide design thinking across an organization.
What A Local Baker Taught Me About The Customer Experience
Five Ways To Boost CX And Provide Superior Customer Service
Are Retail Banks Relationship-Challenged?
Breaking Up Is Hard To Do: Why Consumers End Brand Loyalty And How To Prevent It
How Executives Can Leverage Data Analytics To Enhance Performance
Retail Banking: Lions And Bankers And Fintechs, Oh My!
Social Selling Manners And Etiquette
How To Reach The Anytime, Anywhere Customer