customer intelligence

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customer engagement, retail, analytics, big data

Customer Engagement In Retail – Not Merely About Customer Experience

1-Feb-2018 | Chong Mock Seng | customer intelligence

Customer engagement is not merely providing retail customers with a satisfactory experience during their sales journey. It's about inspiring customers and encouraging them to partake in the experiences you create, when they want to engage.

Top 10 Trends For Analytics In 2018

3-Jan-2018 | Nic Smith | customer intelligence

From natural language to insight-as-a-service, here are 10 trends we expect to see in the area of data analytics in 2018.

New Analytics Are The Future Of Banking—Are You Ready?

4-Oct-2017 | Andy Hirst | customer intelligence

Data analytics can empower employees to better understand clients’ needs and provide more personalized services and solutions than bank managers of the past.

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