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What Clickbait Can Teach Marketers About Knowing The Customer

10-Aug-2017 | Dean Afzal | customer centricity

The clues to framing a more agile and customer-focused business lie in the most surprising places.

Business In The Digital Age: Four Imperatives

2-Aug-2017 | Shane Finaly | customer centricity

Consumer demand for a seamless omnichannel retail experience is driving the next revolution in business capabilities. Here are 4 objectives to keep in mind.

Surviving Amazon And Whole Foods: Focus On The Customer

25-Jul-2017 | Jenn Vande Zande | customer centricity

How can grocery retailers compete with the Amazon-Whole Foods acquisition? By providing an outstanding online and in-store customer experience. Here's how.

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