customer centricity


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Seven Facts In Retail That Demand Change

6-Oct-2017 | Mark de Bruijn | customer centricity

Omnichannel, multi-channel, seamless integration, and personalized customer experiences are critical to retailers today. These 7 facts must be addressed.

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The Future Belongs To Industry-Busting Ecosystems

3-Oct-2017 | Dan Wellers | customer centricity

Companies that seek to transform around the customer must create or join new ecosystems, disrupting their business models before they themselves are disrupted.

omnichannel, retail

Create Customer-Driven Supply Networks To Enable Innovative Propositions

13-Sep-2017 | Chong Mock Seng | customer centricity

As omnichannel retail becomes the customer expectation, retailers must be able to maintain the balance between service levels and inventory supply.

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