Customer Centricity


Top Stories


Predictive analytics, machine learning, governments, customer service, customer experience, citizen services

Improving Customer Empathy With Machine Learning

13-Jun-2018 | Ryan van Leent | Customer Centricity

Austrailia tax office uses machine learning to better understand each taxpayer's circumstances and provide personalized solutions that increase revenue.

4 Ways Professional Services Companies Can Outsmart The Competition

5-Jun-2018 | Thierry Morin | Customer Centricity

What strategic priorities should professional services companies pursue to differentiate and gain a competitive edge? Here are four strategies.

How Is Digital Economy Growth Driving Utility Demand?

15-May-2018 | James McClelland | Customer Centricity

Deregulation, carbon sequestration, and decentralized production are changing how power is produced. Here's how a stronger global focus on sustainability is changing the utility industry even as demand increases.

Latest Stories

How A Digital Foundation Flips The Switch On Utilities’ Customer Relationships
Learn More

How Marketing Tech Could Help End Social And Gender Bias
Learn More

The Key To Customer Centricity: Creating A Touchless Supply Chain
Learn More

Break On Through To The Other Side With Data
Learn More

Disciples Of Change: How Technology Can Benefit Non-Profit Organizations
Learn More

What We Will See In Wholesale Distribution's Growth
Learn More

Fintech And Banking: A Lasting Relationship
Learn More

Disrupting The Insurance Industry: How Digitalization Enables A Customer-Focused Business Model
Learn More

Load more stories
← Older posts