Customer Centricity

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Predictive analytics, machine learning, governments, customer service, customer experience, citizen services

Improving Customer Empathy With Machine Learning

13-Jun-2018 | Ryan van Leent | Customer Centricity

Austrailia tax office uses machine learning to better understand each taxpayer's circumstances and provide personalized solutions that increase revenue.

4 Ways Professional Services Companies Can Outsmart The Competition

5-Jun-2018 | Thierry Morin | Customer Centricity

What strategic priorities should professional services companies pursue to differentiate and gain a competitive edge? Here are four strategies.

How Is Digital Economy Growth Driving Utility Demand?

15-May-2018 | James McClelland | Customer Centricity

Deregulation, carbon sequestration, and decentralized production are changing how power is produced. Here's how a stronger global focus on sustainability is changing the utility industry even as demand increases.

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Fintech And Banking: A Lasting Relationship
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