customer centricity

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Corporate Banking: Learning From The Consumer Side

14-Feb-2017 | Laurence Leyden | customer centricity

Corporate banking can learn a lot from the consumer side about streamlining processes and adopting a more customer-centric approach.

Top 5 Customer Experience Trends For 2017

2-Feb-2017 | Keval Padia | customer centricity

Improving the customer experience has never been more important for business success. Here are 5 trends that will gain traction in 2017.

customer engagement

Achieving The “Holy Grail” Of Customer Loyalty Through Community-Powered Commerce

1-Feb-2017 | Carolyn Beal | customer centricity

Today, customer loyalty is just one click of the mouse away. So how can brands ensure that happy customers become repeat customers?

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In 2017, Customer Experience Management Should Be Your First Priority
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Empathy And Collaboration: The Lucky Cards Of Customer Success
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The Real Partner Is Your Customer
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How Top Brands Are Harnessing The Data Firehose To Crush Their Competition
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