conversational engagement


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AI, machine learning, chatbot, robot, customer service, banking, India

How AI And Bots Are Shaping The Banking Experience

16-Oct-2017 | Ankita Sahni | conversational engagement

India’s most valuable bank is leveraging AI to offer conversational interfaces, such as humanoids and chatbots, to transform customer experiences.

Answers To Two Burning Questions About Conversational AI

22-Sep-2017 | Warren Miller | conversational engagement

Here are two burning questions companies have about adopting conversational AI tools—and reasons they can finally put their reservations to rest.

A2P SMS Remains Key To Multichannel Mobile Engagement

24-Aug-2017 | William Dudley | conversational engagement

Here's why A2P mobile messaging is likely to remain an essential part of a strong mobile customer engagement strategy.

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