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Alexa, Help Me Better Serve My Customers

8-Sep-2017 | Chad Leonard | communication

For industries focused on customer service, the buying power of 18- to 35-year-olds is verified in the changing demands on customer interactions.

Managing Change Means Mastering Communication

30-Aug-2017 | Sue Lindsay | communication

Effectively managing any change program requires constant communication throughout the function. Here's just one example.

Stop App-Hopping. Start Conversing!

1-Aug-2017 | Maricel Cabahug | communication

Conversational user interfaces (UIs) and digital assistants are poised to revolutionize the way we interact with technology. Here's how.

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