commerce strategy

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What Will The Customer Experience Look Like In 2020?

14-Sep-2017 | Mark de Bruijn | commerce strategy

As traditional retailers struggle in today's age of digital transformation, the need for an optimal customer experience is clearer than ever.

CRM, voice technology, customer engagement, customer experience, digital, technology, digital transformation

Voice: The Future Of Customer Engagement

13-Sep-2017 | Sam Varghese | commerce strategy

Digital voice technology is speeding customer service and delivering superior experiences for customers and employees.

omnichannel, retail

Create Customer-Driven Supply Networks To Enable Innovative Propositions

13-Sep-2017 | Chong Mock Seng | commerce strategy

As omnichannel retail becomes the customer expectation, retailers must be able to maintain the balance between service levels and inventory supply.

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