Customer Experience

Top Stories

Empathy: The Killer App for Artificial Intelligence

16-Jan-2017 | Markus Noga, Chandran Saravana, and Stephanie Overby

When psychologist Dr. Paul Ekman visited the Fore tribe in the highlands of Papua New Guinea in 1967, he probably didn’t imagine that his work would become the foundation for some of the latest deve

Is Personalization Killing Your Relationships With Customers?

9-Jan-2017 | Christopher Koch | Customer Experience

  Customers Want Personalization...   Customers expect a coordinated, personalized response across all channels. For example, 91% expect to pick up where they left off when they switch

Latest Research | Future of Work

A Boy Looking at a Toy Dinosaur with a Magnifying Glass How to Avoid the Most Dangerous Barrier to Good Decision Mak
Read More

An AI Shares My Office
Read More

Robotics_EBOOK_pg3-300x200 3 Ways Robots Will Co-Evolve with Humans
Read More

Go to Future of Work research

Latest Research | Digital Economy

Featured Video Play Icon The Future of Cybersecurity: Trust as Competitive Advantage
Read More

How AI Can End Bias
Read More

How to Weave Social Media Into the Fabric of the Business
Read More

Go to Digital Economy research

Latest Research | Digital Supply Networks

emotionally aware computing How Emotionally Aware Computing Can Bring Happiness to Your
Read More

Rewiring Hope
Read More

Live Business: Creating Digital Supply Networks
Read More

Go to Digital Supply Networks research

Latest Research | Internet of Things

The Strategic Attributes of Algorithms
Read More

Live Business: The Importance of the Internet of Things
Read More

Go to Internet of Things research