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Empathy: The Killer App for Artificial Intelligence

16-Jan-2017 | Markus Noga, Chandran Saravana, and Stephanie Overby

When psychologist Dr. Paul Ekman visited the Fore tribe in the highlands of Papua New Guinea in 1967, he probably didn’t imagine that his work would become the foundation for some of the latest deve

Is Personalization Killing Your Relationships With Customers?

9-Jan-2017 | Christopher Koch | Customer Experience

  Customers Want Personalization...   Customers expect a coordinated, personalized response across all channels. For example, 91% expect to pick up where they left off when they switch

Latest Research | Future of Work

A Boy Looking at a Toy Dinosaur with a Magnifying Glass How to Avoid the Most Dangerous Barrier to Good Decision Mak
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An AI Shares My Office
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Robotics_EBOOK_pg3-300x200 3 Ways Robots Will Co-Evolve with Humans
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Latest Research | Digital Economy

Featured Video Play Icon The Future of Cybersecurity: Trust as Competitive Advantage
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How AI Can End Bias
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How to Weave Social Media Into the Fabric of the Business
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Latest Research | Digital Supply Networks

emotionally aware computing How Emotionally Aware Computing Can Bring Happiness to Your
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Rewiring Hope
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Live Business: Creating Digital Supply Networks
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Latest Research | Internet of Things

The Strategic Attributes of Algorithms
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Live Business: The Importance of the Internet of Things
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