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My Business Is Small — So Why Worry About Running Simple?

My Business Is Small — So Why Worry About Running Simple?

I hear this question a lot from executives at small and even mid-size companies. Most are focused on growing as fast as possible — as they should be, especially as competition intensifies. However, many growing businesses eventually hit a…
The Digitized Core At The Heart Of Reimagined Business

The Digitized Core At The Heart Of Reimagined Business

The pace of digital innovation and transformation is increasing. Entire markets, including transportation, logistics and e-commerce, are being disrupted and reinvented everywhere, and each new innovation multiplies the potential for more. Digital disruptors are not only changing targeted
Brain Trust Unites To Fight Cancer With Technology

Brain Trust Unites To Fight Cancer With Technology

Last month I had the privilege of attending the American Society of Clinical Oncology (ASCO) annual meeting. More than 30,000 oncology professionals from around the world came to Chicago to attend…
When Did My Customers Start Knowing More About Me Than I Know About Them?

When Did My Customers Start Knowing More About Me Than I Know About Them?

For many businesses, the power of the customer in today’s information-driven digital economy is a sobering reality. The customer has stolen the…
Race For The Intelligent Business Network

Race For The Intelligent Business Network

A TechCrunch article in March argued that many of the world’s fastest-growing businesses are doing battle for the consumer interface. While the interface is…
road sign keep it simple

The Future Of Innovation: Digital Transformation And Next-Generation Customer Service

Technology continues to revolutionize the ways we live, conduct business, and function as a society. One of the most recent, and pervasive, changes is the rise of…
Using Geo Data To Protect Vintage Cars From The Next Hurricane Sandy

Using Geo Data To Protect Vintage Cars From The Next Hurricane Sandy

When Hurricane Sandy began moving north toward New Jersey and New York in October of 2012, some American Modern Insurance Group policyholders in the path of the storm began taking steps to protect their collector cars. ”Some of our customers…
Why You Should Stop Selling In Your Content Marketing

Why You Should Stop Selling In Your Content Marketing

We often get asked by our customers to help them create content that is more promotional, or that has a direct product tie-in. Or as I’ve heard some executives huff, “We are in the business of selling stuff, ya…
Internet Of Things For Energy Efficiency

Internet Of Things For Energy Efficiency

The world is in urgent need of solutions for its energy problems. Analyst Tom Raftery explains how the Internet of Things (IoT) can counter climate change. News about natural disasters is…
How To Hire During A Talent Shortage

How To Hire During A Talent Shortage

This quarter, SHRM announced it would be harder for companies to find heavy skilled workers. These workers are often found in industries such as manufacturing, construction, truck driving, healthcare…
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