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What Is Design Thinking And Why Should Retailers Care About It?

1-Feb-2016 | Maria Morais | Retail

Design thinking: Smart retailers know that it’s not just about interface, usability, or customer service. It’s about the experience and the customer journey.

Man taking stock --- Image by © John Short/Design Pics/Corbis

Omnichannel Is Only As Good As The Supply Chain

26-Jan-2016 | Krishna Gorrepati | Retail

Retailers should develop and continually improve their omnichannel commerce capabilities, with the goal being to support omnichannel commerce profitably.

USA, New Jersey, Jersey City, Woman counting boxes in warehouse --- Image by © Tetra Images/Corbis

Is Your Supply Chain Ready For The Next #DRESSGATE?

25-Jan-2016 | Celia Brown | Retail

What can retailers do to ensure that they are prepared for unexpected consumer demand? Sense and capture real-time demand and supply data.

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