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Turn The Page: Amazon Bookstores Mean Retailers Must Focus On CX

22-Sep-2017 | Rita Shapiro-Das

Amazon's entry into the brick-and-mortar retail world means competitors need to step up their customer experience to keep pace.

Omnichannel Vs. Multichannel: What’s The Difference And Who Is Doing It?

21-Sep-2017 | Branwell Moffat

The key difference between multichannel and omnichannel: In omnichannel, whatever journey the customer chooses, the experience is consistent and unified.

Will AI And Machine Learning Spell The End Of Retail As We Know It?

19-Sep-2017 | Joerg Koesters

As data volume and processing power increase, machine learning will further optimize retail processes and drive personalized consumer experiences and products.

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