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It's A Small World After All: Disney Revamps Online And In-Store Retail To Boost CX

20-Oct-2017 | Amy Hatch

Its no longer enough to offer unique experiences only in person. No amount of magic can transform a bottom line that doesn’t recognize the power of digital.

Artificial Intelligence And Machine Learning Don’t Have To Be Creepy

19-Oct-2017 | Tim Clark

AI and machine learning don’t have to be creepy. What businesses do with their data, and how mutual value and trust are created with customers, are what matter.

retail, mobile commerce, marketing, m-commerce, customer engagement

Mobile Messaging: Key Component Of Digitally Transforming Retail Customer Engagement

11-Oct-2017 | Rohit Tripathi

Messaging is an increasingly successful way to connect with customers, as they're already using mobile devices to comparison shop and purchase retail goods.

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