Predict And Prevent To Protect And Prosper

Justin Bean

The merging of our physical and digital worlds is accelerating faster than ever. It’s become increasingly clear that connectivity will shape our future lives and the cities we live in. We’re already seeing the Internet of Things reshaping our communities and fundamentally changing the way we interact with one another. As connectivity increases, there will be more interaction of technology on the backend helping with everything from city planning efforts to enhancing the wellbeing of citizens. We may not always see it, but we will certainly be affected by it.

I was recently on a panel discussing the topic of smart cities – specifically, how IoT is helping to advance public safety technology. Dr. Alison Brooks, research director of Smart Cities and Public Safety at IDC, and James Alfano, global lead solutions expert for Public Security and Intelligence at SAP, were also guests on the show.

Our discussion during Game-Changing Smart Cities of the Future touched on several topics around smart city safety, but there was one prevailing conclusion: We need to shift from a strategy of reacting to one of preventing.

Technology can help us accomplish this goal, and more

Industry experts are now predicting that 70% of the world’s population will live in cities by 2050. We’re looking at rapid urbanization that is beginning to cause additional challenges to the modern city – there are constrained resources to meet growing demand for services, government complexities due to the increasing population, and citizens with new digital expectations of what the city should be providing and what a city should be held accountable for.

Public safety has to be top of mind for civic leaders, as well as for service providers, workers, visitors – anybody who lives in or visits cities. It’s also not enough for just governments to be held responsible for keeping people safe – it should be a collective effort of local businesses and organizations as well. These organizations can justify their investments in technology, knowing that many of the solutions that keep people safe can also be leveraged to provide business and operational intelligence that can help businesses and economies thrive.

The definition of future success is being shaped by many factors: the need for greater safety and stability, the debate over security and privacy, and how to counter new threats like cyber-attacks that are continuing to climb to the top of national agendas, both in the United States and abroad. These factors tend to take immediate priority over longer term goals like fighting climate change and long-term economic resiliency.

That’s because public safety is a foundational requirement for thriving societies. While most cities understand how critical the issue of public safety is, they are also faced with the need to find ways to make improvements in a more cost-effective way. Technology advancements are now closing the gap, pushing citizens and stakeholders to have a more collaborative conversation with our elected officials and city governments about what needs to be done. But this does not mean that other priorities need to be ignored – cities that deploy advanced technology solutions like IoT and predictive analytics to fight crime can often leverage these same technologies to better understand traffic, environmental threats, and even the flows of people throughout a retail district in order to improve life over the long term.

Data is perhaps our greatest resource to turn these insightful conversations into actionable results. The problem, however, is that we aren’t using it to its full potential. We have enormous amounts of data – big or small, from sensors, cameras, or business systems – you name it. We are living in an era where we have become data rich. Our cities are increasing their data wealth because many have adopted systems to increase efficiency and safety – but these systems alone aren’t enough. We are gathering more and more data, but our level of actionable insight remains minimal. We are data rich, but insight poor.

How can we change this? How can our cities become as rich with holistic insight as they are with data?

The first step is to break down data silos – we need to get disparate systems connected and talking to one another. This is one of the greatest challenges we face today. Integration can unlock the insights we need to create smarter, safer, healthier, and more efficient communities.

Bringing together data from various agencies (police departments, fire departments, transit, utilities, etc.) and unifying their current systems would be a powerful first step in identifying and addressing societal challenges. It would enable us to look holistically at what the causes are and the factors that contribute to them, then to test out the different activities, policies, and programs to address them. From parking and traffic congestion, to combating crime and improving public safety, environmental sustainability, and resiliency, to education and transportation – all areas of a city ecosystem can benefit from this level of data sharing. Once we start sharing data, we lay the foundation for analytics and data mining to gain tangible civic and business insights.

In cities around the world, we’re seeing this kind of integration now starting to happen, but it could be accelerated. We are deploying more sensors than ever before; people have powerful communication devices in their pocket with access to real-time information. We have the ability to bring these factors together to create safe and thriving societies.

For example, crime tracking is now a reality. There are platforms that are leveraging machine learning to crunch a variety of informational data together in order to find patterns that humans would otherwise miss. Crime can be impacted by several variables, including weather, proximity to public transportation hubs, 911 calls, and social media. This information, while all valuable, is often too much for a human to parse through and unearth behavior patterns and predictions.

Technology can now automate this work for law enforcement, acting as a force multiplier to improve staffing and patrols – and even help prevent crimes before they happen. As advanced as this sounds, it is only the first step. When approaching crime, we should think about it in several timescales to figure out a solution to solve the challenge once and for all:

  • Incident – How can we prevent an incident or crime from occurring, or if it does, give our officers the best technology to neutralize the situation quickly and keep everyone (including themselves) safer? This includes providing situational awareness through video and IoT, along with better collaboration tools and predictive analytics.
  • Individual – Imagine all of the wasted human potential because individuals have, for one reason or another, chosen crime over more productive pursuits, or faced abuse and situations that shattered their potential. How can we leverage data and share what works to help people find their way and overcome obstacles? The Last Mile is a great example of this. It’s a program that trains prisoners to code. In a prison with a 65% recidivism rate, the rate for people that participate in this program is only seven percent.
  • Societal – There is a three-year old out there today who will someday commit a violent crime and be sent to prison. How can we create a society in which this person will not feel compelled to do so? The kind of society with the opportunity and support they need to thrive in the world will require safety, convenient access to the economy, information to educate themselves for success, and community support that human beings instinctively need to feel esteem and satisfaction in their lives.

This may seem like a gargantuan task, but it is not impossible. There are many peaceful societies around the world that do not face similar levels of crime as the United States. There are also many that are much more dangerous than the U.S. Unifying our cities across data silos to help them learn from each other is one key step toward helping us achieve this goal. The more we start to embrace data as a strategic partner in public safety and urban planning, the better positioned we’ll be to take a proactive rather than reactive approach, and create the world that we all want to live in.

For more on how technology is shaping local communities, see Running Future Cities on Blockchain.

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Justin Bean

About Justin Bean

Justin Bean is the Director of Smart City Solutions Marketing at Hitachi Insight Group, which brings IoT solutions to market with the mission of social innovation. Justin has worked with startups and fortune 500s that are applying IoT and other disruptive technologies to improve our lives and cities. He has worked on projects in the US, Japan and South Africa that include smart parking, electric vehicles, renewable energy, blockchain, machine learning and 3D printing. He was the recipient of the 2015 THINK Prize in association with renowned innovation and design firm IDEO for the Financial Empowerment Challenge, holds an MBA in sustainable management, and resides in San Francisco, California.

IoT Can Keep You Healthy — Even When You Sleep [VIDEO]

Christine Donato

Today the Internet of Things is revamping technology. IoT image from American Geniuses.jpg

Smart devices speak to each other and work together to provide the end user with a better product experience.

Coinciding with this change in technology is a change in people. We’ve transitioned from a world of people who love processed foods and french fries to people who eat kale chips and Greek yogurt…and actually like it.

People are taking ownership of their well-being, and preventative care is at the forefront of focus for both physicians and patients. Fitness trackers alert wearers of the exact number of calories burned from walking a certain number of steps. Mobile apps calculate our perfect nutritional balance. And even while we sleep, people are realizing that it’s important to monitor vitals.

According to research conducted at Harvard University, proper sleep patterns bolster healthy side effects such as improved immune function, a faster metabolism, preserved memory, and reduced stress and depression.

Conversely, the Harvard study determined that lack of sleep can negatively affect judgement, mood, and the ability retain information, as well as increase the risk of obesity, diabetes, cardiovascular disease, and even premature death.

Through the Internet of Things, researchers can now explore sleep patterns without the usual sleep labs and movement-restricting electrode wires. And with connected devices, individuals can now easily monitor and positively influence their own health.

EarlySense, a startup credited with the creation of continuous patient monitoring solutions focused on early detection of patient deterioration, mid-sleep falls, and pressure ulcers, began with a mission to prevent premature and preventable deaths.

Without constant monitoring, patients with unexpected clinical deterioration may be accidentally neglected, and their conditions can easily escalate into emergency situations.

Motivated by many instances of patients who died from preventable post-elective surgery complications, EarlySense founders created a product that constantly monitors patients when hospital nurses can’t, alerting the main nurse station when a patient leaves his or her bed and could potentially fall, or when a patient’s vital signs drop or rise unexpectedly.

Now EarlySense technology has expanded outside of the hospital realm. The EarlySense wellness sensor, a device connected via the Internet of Things, mobile solutions, and supported by SAP HANA Cloud Platform, monitors all vital signs while a person sleeps. The device is completely wireless and lies subtly underneath one’s mattress. The sensor collects all mechanical vibrations that the patient’s body emits while sleeping, continuously monitoring heart and respiratory rates.

Watch this short video to learn more about how the EarlySense wellness sensor works:

The result is faster diagnoses with better treatments and outcomes. Sleep issues can be identified and addressed; individuals can use the data collected to make adjustments in diet or exercise habits; and those on heavy pain medications can monitor the way their bodies react to the medication. In addition, physicians can use the data collected from the sensor to identify patient health problems before they escalate into an emergency situation.

Connected care is opening the door for a new way to practice health. Through connected care apps that link people with their doctors, fitness trackers that measure daily activity, and sensors like the EarlySense wellness sensor, today’s technology enables people and physicians to work together to prevent sickness and accidents before they occur. Technology is forever changing the way we live, and in turn we are living longer, healthier lives.

To learn how SAP HANA Cloud Platform can affect your business, visit It&Me.

For more stories, join me on Twitter.

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Christine Donato

About Christine Donato

Christine Donato is a Senior Integrated Marketing Specialist at SAP. She is an accomplished project manager and leader of multiple marketing and sales enablement campaigns and events, that supported a multi million euro business.

Zhena’s Gypsy Tea Brews Sustainable Growth On Cloud ERP

David Trites

Recently I had the pleasure of hosting a podcast with Paula Muesse, COO and CFO of Zhena’s Gypsy Tea, a small, organic, fair-trade tea company based in California, and Ursula Ringham from SAP. We talked about some of the business challenges Zhena’s faces and how the company’s ERP solution helped spur growth and digital transformation.

Small but complex business

~ERP helped Zhena’s sustain growthZhena’s has grown from one person (Zhena Muzyka) selling hand-packed tea from a cart, into a thriving small business that puts quality, sustainability, and fair trade first. And although the company is small its business is complex.

For starters, tea isn’t grown in the United States, so Zhena’s has to maintain and import inventory from multiple warehouses around the world. Some of their tea blends have up to 14 ingredients, and each one has a different lead time. That makes demand-planning difficult. In addition, the FDA and US Customs require designated ingredients be traced and treated a certain way to comply with regulations.

Being organic and fair trade also makes things more complicated. Zhena’s has to pass an annual organic compliance audit for all products and processing facilities. And all products need to be traceable back to the farms where the tea was grown and picked to ensure the workers (mostly women) are paid fair wages.

Sustainable growth

Prior to implementing its new ERP system, Zhena’s was using a mix of tools like QuickBooks, Excel, and paper to manage the business. But to sustain growth and ensure future success, the company had to make some changes. Zhena’s needed an integrated software solution that could handle all facets of the business. It needed a tool that could help with cost control and profitability analysis and facilitate complex reporting and regulatory requirements.

The SAP Business ByDesign solution was the perfect choice. The cloud-based ERP solution reduced both business and IT costs, simplified processes from demand planning to accounting, and enabled mobile access and real-time reporting.

Check out the podcast to hear more about how Zhena’s successfully transformed its business by moving to SAP Business ByDesign.

 This article originally appeared on SAP Business Trends.

Building a successful company is hard work. SAP’s affordable solutions for small and midsize companies are designed to make it easier. Simple to install and use, SAP SME Solutions help you automate and integrate your business processes to give real-time, actionable insights. So you can make decisions on the spot. Find out how Run Simple can work for you. Visit sap.com/sme.

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David Trites

About David Trites

David Trites is a Director of SAP Global Marketing. He is responsible for producing interesting and compelling customer stories that will humanize the SAP brand, support sales and marketing teams across SAP, and increase the awareness of SAP in key markets.

Diving Deep Into Digital Experiences

Kai Goerlich

 

Google Cardboard VR goggles cost US$8
By 2019, immersive solutions
will be adopted in 20% of enterprise businesses
By 2025, the market for immersive hardware and software technology could be $182 billion
In 2017, Lowe’s launched
Holoroom How To VR DIY clinics

From Dipping a Toe to Fully Immersed

The first wave of virtual reality (VR) and augmented reality (AR) is here,

using smartphones, glasses, and goggles to place us in the middle of 360-degree digital environments or overlay digital artifacts on the physical world. Prototypes, pilot projects, and first movers have already emerged:

  • Guiding warehouse pickers, cargo loaders, and truck drivers with AR
  • Overlaying constantly updated blueprints, measurements, and other construction data on building sites in real time with AR
  • Building 3D machine prototypes in VR for virtual testing and maintenance planning
  • Exhibiting new appliances and fixtures in a VR mockup of the customer’s home
  • Teaching medicine with AR tools that overlay diagnostics and instructions on patients’ bodies

A Vast Sea of Possibilities

Immersive technologies leapt forward in spring 2017 with the introduction of three new products:

  • Nvidia’s Project Holodeck, which generates shared photorealistic VR environments
  • A cloud-based platform for industrial AR from Lenovo New Vision AR and Wikitude
  • A workspace and headset from Meta that lets users use their hands to interact with AR artifacts

The Truly Digital Workplace

New immersive experiences won’t simply be new tools for existing tasks. They promise to create entirely new ways of working.

VR avatars that look and sound like their owners will soon be able to meet in realistic virtual meeting spaces without requiring users to leave their desks or even their homes. With enough computing power and a smart-enough AI, we could soon let VR avatars act as our proxies while we’re doing other things—and (theoretically) do it well enough that no one can tell the difference.

We’ll need a way to signal when an avatar is being human driven in real time, when it’s on autopilot, and when it’s owned by a bot.


What Is Immersion?

A completely immersive experience that’s indistinguishable from real life is impossible given the current constraints on power, throughput, and battery life.

To make current digital experiences more convincing, we’ll need interactive sensors in objects and materials, more powerful infrastructure to create realistic images, and smarter interfaces to interpret and interact with data.

When everything around us is intelligent and interactive, every environment could have an AR overlay or VR presence, with use cases ranging from gaming to firefighting.

We could see a backlash touting the superiority of the unmediated physical world—but multisensory immersive experiences that we can navigate in 360-degree space will change what we consider “real.”


Download the executive brief Diving Deep Into Digital Experiences.


Read the full article Swimming in the Immersive Digital Experience.

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Kai Goerlich

About Kai Goerlich

Kai Goerlich is the Chief Futurist at SAP Innovation Center network His specialties include Competitive Intelligence, Market Intelligence, Corporate Foresight, Trends, Futuring and ideation. Share your thoughts with Kai on Twitter @KaiGoe.heif Futu

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Jenny Dearborn: Soft Skills Will Be Essential for Future Careers

Jenny Dearborn

The Japanese culture has always shown a special reverence for its elderly. That’s why, in 1963, the government began a tradition of giving a silver dish, called a sakazuki, to each citizen who reached the age of 100 by Keiro no Hi (Respect for the Elders Day), which is celebrated on the third Monday of each September.

That first year, there were 153 recipients, according to The Japan Times. By 2016, the number had swelled to more than 65,000, and the dishes cost the already cash-strapped government more than US$2 million, Business Insider reports. Despite the country’s continued devotion to its seniors, the article continues, the government felt obliged to downgrade the finish of the dishes to silver plating to save money.

What tends to get lost in discussions about automation taking over jobs and Millennials taking over the workplace is the impact of increased longevity. In the future, people will need to be in the workforce much longer than they are today. Half of the people born in Japan today, for example, are predicted to live to 107, making their ancestors seem fragile, according to Lynda Gratton and Andrew Scott, professors at the London Business School and authors of The 100-Year Life: Living and Working in an Age of Longevity.

The End of the Three-Stage Career

Assuming that advances in healthcare continue, future generations in wealthier societies could be looking at careers lasting 65 or more years, rather than at the roughly 40 years for today’s 70-year-olds, write Gratton and Scott. The three-stage model of employment that dominates the global economy today—education, work, and retirement—will be blown out of the water.

It will be replaced by a new model in which people continually learn new skills and shed old ones. Consider that today’s most in-demand occupations and specialties did not exist 10 years ago, according to The Future of Jobs, a report from the World Economic Forum.

And the pace of change is only going to accelerate. Sixty-five percent of children entering primary school today will ultimately end up working in jobs that don’t yet exist, the report notes.

Our current educational systems are not equipped to cope with this degree of change. For example, roughly half of the subject knowledge acquired during the first year of a four-year technical degree, such as computer science, is outdated by the time students graduate, the report continues.

Skills That Transcend the Job Market

Instead of treating post-secondary education as a jumping-off point for a specific career path, we may see a switch to a shorter school career that focuses more on skills that transcend a constantly shifting job market. Today, some of these skills, such as complex problem solving and critical thinking, are taught mostly in the context of broader disciplines, such as math or the humanities.

Other competencies that will become critically important in the future are currently treated as if they come naturally or over time with maturity or experience. We receive little, if any, formal training, for example, in creativity and innovation, empathy, emotional intelligence, cross-cultural awareness, persuasion, active listening, and acceptance of change. (No wonder the self-help marketplace continues to thrive!)

The three-stage model of employment that dominates the global economy today—education, work, and retirement—will be blown out of the water.

These skills, which today are heaped together under the dismissive “soft” rubric, are going to harden up to become indispensable. They will become more important, thanks to artificial intelligence and machine learning, which will usher in an era of infinite information, rendering the concept of an expert in most of today’s job disciplines a quaint relic. As our ability to know more than those around us decreases, our need to be able to collaborate well (with both humans and machines) will help define our success in the future.

Individuals and organizations alike will have to learn how to become more flexible and ready to give up set-in-stone ideas about how businesses and careers are supposed to operate. Given the rapid advances in knowledge and attendant skills that the future will bring, we must be willing to say, repeatedly, that whatever we’ve learned to that point doesn’t apply anymore.

Careers will become more like life itself: a series of unpredictable, fluid experiences rather than a tightly scripted narrative. We need to think about the way forward and be more willing to accept change at the individual and organizational levels.

Rethink Employee Training

One way that organizations can help employees manage this shift is by rethinking training. Today, overworked and overwhelmed employees devote just 1% of their workweek to learning, according to a study by consultancy Bersin by Deloitte. Meanwhile, top business leaders such as Bill Gates and Nike founder Phil Knight spend about five hours a week reading, thinking, and experimenting, according to an article in Inc. magazine.

If organizations are to avoid high turnover costs in a world where the need for new skills is shifting constantly, they must give employees more time for learning and make training courses more relevant to the future needs of organizations and individuals, not just to their current needs.

The amount of learning required will vary by role. That’s why at SAP we’re creating learning personas for specific roles in the company and determining how many hours will be required for each. We’re also dividing up training hours into distinct topics:

  • Law: 10%. This is training required by law, such as training to prevent sexual harassment in the workplace.

  • Company: 20%. Company training includes internal policies and systems.

  • Business: 30%. Employees learn skills required for their current roles in their business units.

  • Future: 40%. This is internal, external, and employee-driven training to close critical skill gaps for jobs of the future.

In the future, we will always need to learn, grow, read, seek out knowledge and truth, and better ourselves with new skills. With the support of employers and educators, we will transform our hardwired fear of change into excitement for change.

We must be able to say to ourselves, “I’m excited to learn something new that I never thought I could do or that never seemed possible before.” D!

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