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Customer Experience: OmniChannel. OmniNow. OmniWow.


6-Sep-2016 | Jamie Anderson, Volker Hildebrand, Lori Mitchell-Keller, and Stephanie Overby

Simply connecting channels isn’t enough. Companies need a big idea that brings physical and digital elements together to wow customers.


Rewiring Hope


6-Sep-2016 | By Rakesh Shetty, Dante Ricci, and Nancy Langmeyer

Not enough humanitarian aid gets to where it’s needed. It’s time to reinvent aid delivery for the digital economy.


From E-Business to V-Business


6-Sep-2016 | Josh Waddell, Pascal Lessard, Lori Mitchell-Keller, and Fawn Fitter

How consumer demand for virtual reality will force businesses to change the ways they manage and operate.


How Much Will Digital Cannibalization Eat into Your Business?


7-Jun-2016 | Fawn Fitter

Most businesses know that embracing digital business models is a necessity, not a choice. Will digital open up new opportunities or initiate a downward spiral?


The Robotics Race


7-Jun-2016 | Stephanie Overby

Robots are evolving into our collaborators, extensions, and yes, replacements at a pace that will both inspire and challenge business and society to keep up.

Latest Research | Customer Experience

2016_Q2_feature3_feature Live Businesses Deliver a Personal Customer Experience Witho
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2016_Q2_feature2_feature In a Live Business, Social Gets Its MBA
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sap_core_narrative_customer_key Live Business: Live Customer Experiences for the Digital Eco
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Latest Research | Future of Work

SAP_Robotics_Infographic_feature Robots: Job Destroyers or Human Partners? [INFOGRAPHIC]
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SAP_Robotics_QA_images2400x16001 3 Ways Robots Will Coevolve with Humans
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sap_core_narrative_workforce_key Live Business: The Rise of the Digital Workforce
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Latest Research | Digital Economy

SAP_Disruption_EBOOK_feature 4 Ways to Digitally Disrupt Your Business Without Destroying
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2016_Q2_feature1_feature Unlock Your Digital Super Powers: How Digitization Helps Com
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2016_Q2_letter_feature Twilight of the Knowledge Economy and the Rise of Digital Ec
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Latest Research | Digital Supply Networks

sap_core_narrative_digi-sply_key Live Business: Creating Digital Supply Networks
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health apps, wearable technologies, digital health Our Digital Planet: Collaborating For Success
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1926935_55L0dcb Our Digital Planet: The Democracy of Collaborative Networks
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Latest Research | Internet of Things

sap_core_narrative_iot_key Live Business: The Importance of the Internet of Things
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Go to Internet of Things research