Customer Experience


Top Stories


Predictive analytics, machine learning, governments, customer service, customer experience, citizen services

Improving Customer Empathy With Machine Learning

13-Jun-2018 | Ryan van Leent

Austrailia tax office uses machine learning to better understand each taxpayer's circumstances and provide personalized solutions that increase revenue.

retail, digital strategy, digital transformation, big data, predictive analytics, artificial intelligence

The Mother Of All Retail Fundamentals For 2018 And Beyond

13-Jun-2018 | Chong Mock Seng

Retailers must address the same, old core fundamentals – value, experience, and convenience – even in the era of Big Data, analytics, and artificial intelligence.

small and midsize business, SMB, wholesale distribution, manufacturing, supply chain

How Smaller Wholesalers Can Tip The “Direct-to-Consumer Effect” In Their Favor

13-Jun-2018 | Karen Lynch

As retailers and manufacturers cut the middleman from their supply chains, small and midsize distributors need to reinsert themselves into the customer experience by reshaping the value chain; reimagining operational processes; and enabling compelling, value-added business models.

Latest Stories | Customer Engagement

flash feature image Digitalist Flash Briefing: Brands: Are You Growing Your Love
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Account-Based Marketing And The Ascension Of The Account In
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customer experience, customer service, CX, data, privacy Trust And Understanding: Winning Customer Relationships
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Latest Stories | Digital Customer Loyalty

flash feature image Digitalist Flash Briefing: Brands: Are You Growing Your Love
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customer experience, customer service, CX, data, privacy Trust And Understanding: Winning Customer Relationships
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Ask Not What You Can Do For Your Customers, But What Your Cu
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Latest Stories | Omnichannel Transformation

flash feature image Digitalist Flash Briefing: Brands: Are You Growing Your Love
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Account-Based Marketing And The Ascension Of The Account In
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customer experience, customer service, CX, data, privacy Trust And Understanding: Winning Customer Relationships
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Latest Stories | Social Selling

flash feature image Digitalist Flash Briefing: Social Selling Insider Secrets: W
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flash feature image Digitalist Flash Briefing: Social Commerce Will Change The W
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Ask Not What You Can Do For Your Customers, But What Your Cu
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