Omnichannel Transformation


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omnichannel, customer experience, CX, airlines

Arriving At A New Destination: Airline Industry Needs To Focus On CX

17-Oct-2017 | Jenn Vande Zande

The customer experience makes all the difference in the world, because at the end of the day, we are all consumers.

AI, machine learning, chatbot, robot, customer service, banking, India

How AI And Bots Are Shaping The Banking Experience

16-Oct-2017 | Ankita Sahni

India’s most valuable bank is leveraging AI to offer conversational interfaces, such as humanoids and chatbots, to transform customer experiences.

Retail Banking: Lions And Bankers And Fintechs, Oh My!

13-Oct-2017 | James Eardley

Fintechs are unencumbered by legacy, regulations, and sometimes even the need to make money. Retail bankers must focus on customer relationships to compete.

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