Digital Customer Loyalty


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Turn The Page: Amazon Bookstores Mean Retailers Must Focus On CX

22-Sep-2017 | Rita Shapiro-Das

Amazon's entry into the brick-and-mortar retail world means competitors need to step up their customer experience to keep pace.

Abandon Ship: For 47% Of Consumers, A Poor CX Sinks Brands

22-Sep-2017 | Jenn Vande Zande

Today, 47% of consumers say that a poor customer experience will send them to a competitor. Here's how to create a customer experience that keeps them loyal.

connected cars, connected vehicles, automotive technology, transportation

Automotive: The Age Of The Mobility Ecosystem

19-Sep-2017 | Dean Afzal

The most powerful part of your car is not your powertrain or engine; it's your smartphone. Learn what that means for the future of the automotive industry.

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