Customer Engagement

Top Stories

The Heart Of Evolution: 20 Years Of Customer Experience

18-Aug-2017 | Jamie Anderson

New podcast explores how technology and customer demand have challenged norms and changed customer experience expectations.

Game Theory: The Nobel Prize-Winning Idea That’s Changing Marketing (And What To Do With It)

18-Aug-2017 | Dan Stevens

Game theory is the best way to determine which marketing campaigns generate results with buyers.

Digital Government: From Citizen-Centric To Citizen-Driven

17-Aug-2017 | Dr. Moataz Binali

Technology can create new forms of engagement between citizens and the government, transitioning from purely meeting needs to shaping governance outcomes.

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