Customer Engagement

Top Stories

sentiment analysis, machine learning, artificial intelligence, data mining

Machine Learning With Heart: How Sentiment Analysis Can Help Your Customers

18-Oct-2017 | Lance Hughes

Sentiment analysis derives meaning and tone from what people are writing about your business.

omnichannel, customer experience, CX, airlines

Arriving At A New Destination: Airline Industry Needs To Focus On CX

17-Oct-2017 | Jenn Vande Zande

The customer experience makes all the difference in the world, because at the end of the day, we are all consumers.

AI, machine learning, chatbot, robot, customer service, banking, India

How AI And Bots Are Shaping The Banking Experience

16-Oct-2017 | Ankita Sahni

India’s most valuable bank is leveraging AI to offer conversational interfaces, such as humanoids and chatbots, to transform customer experiences.

Latest Stories

Retail Banking: Lions And Bankers And Fintechs, Oh My!
Learn More

automotive, services, car ownership Automotive Steered A New Way: The Rise Of Subscription Services
Learn More

retail, mobile commerce, marketing, m-commerce, customer engagement Mobile Messaging: Key Component Of Digitally Transforming Retail Customer Engagement
Learn More

Social Selling Manners And Etiquette
Learn More

How To Reach The Anytime, Anywhere Customer
Learn More

Digital Transformation In The Insurance Industry: A Snapshot
Learn More

Seven Facts In Retail That Demand Change
Learn More

Food Delivery Apps Need To Pursue Customer Engagement
Learn More

Load more stories
← Older posts