Customer Engagement


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sentiment analysis, machine learning, artificial intelligence, data mining

Machine Learning With Heart: How Sentiment Analysis Can Help Your Customers

18-Oct-2017 | Lance Hughes

Sentiment analysis derives meaning and tone from what people are writing about your business.

omnichannel, customer experience, CX, airlines

Arriving At A New Destination: Airline Industry Needs To Focus On CX

17-Oct-2017 | Jenn Vande Zande

The customer experience makes all the difference in the world, because at the end of the day, we are all consumers.

AI, machine learning, chatbot, robot, customer service, banking, India

How AI And Bots Are Shaping The Banking Experience

16-Oct-2017 | Ankita Sahni

India’s most valuable bank is leveraging AI to offer conversational interfaces, such as humanoids and chatbots, to transform customer experiences.

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