Customer Engagement

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Platform Economy: Putting Customer Value First

26-Apr-2017 | Pedro Pereira

Digital platforms are changing the way people consume products and services. Companies need to radically change how they create value in this new economy.

consumer products

Personalization, Artificial Intelligence (AI), And The New Consumer Products Industry

26-Apr-2017 | Don Gordon

AI enables companies to deliver tailor-made products and follow-on services that result in the just-for-me outcomes that today’s consumers are looking for.

Bots Are Coming To Restaurants And Financial Services

26-Apr-2017 | Tom Groenfeldt

Bots are coming to retail and financial services, although the early examples may be a bit underwhelming.

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