Customer Experience


Top Stories


small and midsize business, SMB, wholesale distribution, manufacturing, supply chain

How Smaller Wholesalers Can Tip The “Direct-to-Consumer Effect” In Their Favor

13-Jun-2018 | Karen Lynch

As retailers and manufacturers cut the middleman from their supply chains, small and midsize distributors need to reinsert themselves into the customer experience by reshaping the value chain; reimagining operational processes; and enabling compelling, value-added business models.

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Digitalist Flash Briefing: Brands: Are You Growing Your Love Bank With Customers?

13-Jun-2018 | Bonnie D. Graham

Today’s briefing looks at how today’s brands can build a “love bank” with customers.

Account-Based Marketing And The Ascension Of The Account In Modern Marketing

12-Jun-2018 | Fred Isbell

Account-based marketing expert Dave Munn, president and CEO of ITSMA, offers insight on digital strategies and other marketing innovations.

Latest Stories | Customer Engagement

Predictive analytics, machine learning, governments, customer service, customer experience, citizen services Improving Customer Empathy With Machine Learning
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customer experience, customer service, CX, data, privacy Trust And Understanding: Winning Customer Relationships
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flash feature image Digitalist Flash Briefing: Social Commerce Will Change The W
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Latest Stories | Digital Customer Loyalty

customer experience, customer service, CX, data, privacy Trust And Understanding: Winning Customer Relationships
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Ask Not What You Can Do For Your Customers, But What Your Cu
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flash feature image Digitalist Flash Briefing: Technology Is Rewriting The Rules
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Latest Stories | Omnichannel Transformation

retail, digital strategy, digital transformation, big data, predictive analytics, artificial intelligence The Mother Of All Retail Fundamentals For 2018 And Beyond
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customer experience, customer service, CX, data, privacy Trust And Understanding: Winning Customer Relationships
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flash feature image Digitalist Flash Briefing: Social Commerce Will Change The W
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Latest Stories | Social Selling

flash feature image Digitalist Flash Briefing: Social Selling Insider Secrets: W
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Ask Not What You Can Do For Your Customers, But What Your Cu
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