Sections

Customer Experience


Top Stories


resource-optimization

2016 Brings Three Opportunities To Rethink Resource Optimization

19-Jan-2016 | Shelly Dutton

See five ways digital technology linked to analytics-driven decision making can improve your resource optimization strategy.

Extended-Supply-Chain_shutterstock_F

Extended Supply Chain: What Are We Really Thinking About?

18-Jan-2016 | Tom Redd

Omnichannel is a marvelous thing, but when it comes to actual fulfillment, it’s up to logistics to meet consumer demand.

Latest Stories | Customer Engagement

9544541664_b43ec6c183_z-mlrh8jh7vdbgih60z4dda1qqr349lotd7fmjutgp04 The Future Of Marketing In An Increasingly Ad-Free World
Read More

Heroes, History, And Marketing: A Game Plan For A Winning Ho
Read More

Business people talking in office --- Image by © Cadalpe/Image Source/Corbis Going Beyond The Digital Veneer
Read More

Go to Customer Engagement page

Latest Stories | Digital Customer Loyalty

Heroes, History, And Marketing: A Game Plan For A Winning Ho
Read More

Couple using tablet PC in new apartment --- Image by © Hiya Images/Corbis 4 Ways The Cloud Is Impacting Your Customers – And They Do
Read More

Screen-Shot-2016-01-17-at-8.13.31-PM The Most Valuable Time To Build Relationships With Customers
Read More

Go to Digital Customer Loyalty page

Latest Stories | Omnichannel Transformation

Business people talking in office --- Image by © Cadalpe/Image Source/Corbis Going Beyond The Digital Veneer
Read More

hotel 5 Hotels Keeping Up With The Digital Economy
Read More

How To Avoid A Personal And Supply Chain Massacre This Valen
Read More

Go to Omnichannel Transformation page

Latest Stories | Social Selling

9544541664_b43ec6c183_z-mlrh8jh7vdbgih60z4dda1qqr349lotd7fmjutgp04 The Future Of Marketing In An Increasingly Ad-Free World
Read More

Man sitting with outdoors with shopping bags, using cell phone --- Image by © Sandro di Carlo Darsa/PhotoAlto/Corbis 3 Surprising Reasons Why Social Collaboration Should Be Part
Read More

bjakeman-pepsi-01-2015-ml6bgkia1dyvny0kpgiqww44juds9ijt3dm20x9cb8 Pepsi Exec Believes Marketing Has An Advertising Problem
Read More

Go to Social Selling page