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Shawn Murphy


employee experience, customer experience

The Employee Experience: An Interview With Authors Tracy Maylett And Matthew Wride

17-Feb-2017 | Shawn Murphy

Switch & Shift recently talked with authors Tracy Maylett, Ed.D, and Matthew Wride, J.D., P.H.R., about their new book, The Employee Experience: How to Attract Talent, Retain Top Performers, and

Office Drama: Putting An End To A Poisonous Climate

25-Nov-2016 | Shawn Murphy

None of us is immune to the effects of office drama at work. It doesn’t matter if it’s self-created or a colleague’s drama that sucks you into its vortex; it’s damaging to the work climate and

5 Overlooked Ways To Purposefully Create Workplace Optimism

4-Aug-2016 | Shawn Murphy

If you want to achieve greater business results, and help people feel more fulfilled and happy with their work, you need to intentionally create workplace optimism. Not the warm-and-fuzzy, puppie

The Wisdom To Master Startup Growth

27-Jul-2016 | Shawn Murphy

“Life is too short to build something nobody wants,” warns Ash Maurya, author of the number-one best seller Scaling Lean: Mastering the Key Metrics for Startup Growth. Maurya proffers plenty of ke

For Companies Like Buffer And Zingerman’s, Is Transparency Good For Business?

4-Apr-2016 | Shawn Murphy

Transparency isn’t a buzzword at Zingerman’s, a deli, coffee shop, and food mail-order company based in Ann Arbor, Michigan. According to Ari Weinzweig, Zingerman’s CEO and partner, transparen

How Companies Increase Profits Through Workplace Flexibility

16-Mar-2016 | Shawn Murphy

The business landscape has changed. The days when compliant employees did as bosses commanded has ended, thankfully. Though some organizations have cultures where this is alive and, well, they are sli

5 High-Leverage Shifts To Evolve Management

20-Nov-2015 | Shawn Murphy

The term management has baggage. It’s associated with conclusions that no longer benefit a business or its people. Management is linked to controlling people, monitoring their progress, dominating t

18 Ways To Wow Employees And Create A Workplace They’ll Love

13-Nov-2015 | Shawn Murphy

In the basement without windows of a fairly non-descript building in Ann Arbor is a mighty software development company—Menlo Innovations. When I visited Menlo, I expected a gloomy environment. Inst

3 Great Ways To Make Your Workplace More Positive

5-Nov-2015 | Shawn Murphy

Work doesn’t need to be a drag. Yet when reviewing the volumes of research on work-related topics, the state of the workplace feels like a drag for too many people. Consider these stats: A 2014

3 Powerful Ways To Promote Workplace Optimism

20-Mar-2015 | Shawn Murphy

You and your team deserve to enjoy work. The workplace should be a positive influence on people and their lives. Yet for too many it’s just not the case. In one study, 48% of employees frequently f