Russ Hill


Anticipating The Customer Experience For The Connected Enterprise

3-Sep-2014 | Russ Hill

Today’s customer is highly informed and interacts unconditionally with brands across multiple touch points demanding a superior customer experience. With increasing customer expectations and organiz

Retail Innovation – A Game Of Checkers

20-Jun-2014 | Russ Hill

The balance of power within the retail ecosystem has shifted many times over the years and will continue to do so. As the game of checkers goes, players methodically attempt to outmaneuver and manipul

Everyone Is Talking Big Data — So What, It’s Always Been Here

2-Apr-2012 | Russ Hill

Advancing technology has created a flood of data, and many retailers are still struggling to turn that data into usable insight at the pace their customers require. The perception of big data—massiv