Recent Stories

Can Advanced Analytics Help Telecom Businesses Reduce Customer Churn?

Can Advanced Analytics Help Telecom Businesses Reduce Customer Churn?

Using advanced analytics throughout the customer lifecycle could be a telecom’s ticket to lower customer churn and higher profits. Here's why.
big data

Bank Executives Weigh-In On Big Data’s Value For Managing Risk

Find out how Big Data can help financial institutions assess the cost of compliance and impact on resources that can change how banks generate new revenues.
CSPs Can Stay Competitive By Using Data-Driven Insights To Improve Customer Engagement

CSPs Can Stay Competitive By Using Data-Driven Insights To Improve Customer Engagement

Most businesses have the data available, but they haven't always made the investment in technology and people to mine this data.
Can Advanced Analytics Help A Telecom Business Reduce Customer Churn?

Can Advanced Analytics Help A Telecom Business Reduce Customer Churn?

Focusing on providing superior customer experience throughout the customer lifecycle could be telecoms’ ticket to lower customer churn and higher profits.
What Is Fraud Costing Your Organization?

What Is Fraud Costing Your Organization?

How do you respond to fraud in your organization? Can you spot it ahead of time or as it’s happening? Or do you discover it after the fact, when it’s too late to do anything about it?
Can Your Customer Benefit from the Data You’re Capturing about Them?

Can Your Customer Benefit from the Data You’re Capturing about Them?

Last month, I wrote an article about big data and how you can benefit from it, published in Perspectives, a TMForum publication, in time for Mobile World Congress. In the article, I discuss how an enterprise can derive value...